Privacy Statement

1. Introduction

Mend the Minds (“we,” “our,” or “the Organization”) is a behavioral health provider based in Texas committed to protecting the privacy, dignity, and rights of every individual we serve. This Privacy Statement explains how we collect, use, disclose, and safeguard your information when you engage with our services, website, or digital platforms.

2. Information We Collect

We may collect the following categories of information:

  • Personal Identification Information Name, date of birth, address, phone number, email, emergency contacts.

  • Protected Health Information (PHI) Clinical notes, diagnoses, treatment plans, appointment history, insurance details, and any information shared during therapy or assessment sessions.

  • Payment and Billing Information Insurance claims, billing records, payment method details.

  • Digital Information IP address, device information, website usage data, form submissions.

3. How We Use Your Information

We use your information to:

  • Provide behavioral health services and treatment

  • Coordinate care with authorized providers

  • Process billing and insurance claims

  • Improve service quality and operational efficiency

  • Communicate appointment reminders or service updates

  • Comply with legal, regulatory, and reporting obligations

4. How We Share Information

We do not sell or rent your personal information.

We may share information only when permitted or required by law:

  • With your written authorization

  • With healthcare providers involved in your care

  • With insurance companies for billing

  • With business associates who support our operations (under HIPAA‑compliant agreements)

  • When required by law (court orders, mandated reporting, public health requirements)

  • To prevent or reduce a serious threat to health or safety

5. Your Rights

Under HIPAA and Texas law, you have the right to:

  • Access your health records

  • Request corrections to your records

  • Request restrictions on how your information is used

  • Request confidential communications

  • Receive an accounting of disclosures

  • Obtain a copy of this Privacy Statement at any time

Requests can be submitted in writing to our Privacy Officer.

6. Data Security

We use administrative, technical, and physical safeguards to protect your information, including:

  • Encrypted electronic health records

  • Secure communication channels

  • Access controls and authentication

  • Staff training on privacy and confidentiality

  • Regular audits and compliance reviews

7. Website & Digital Privacy

Our website may use cookies or analytics tools to improve user experience. These tools do not access your clinical information.

We do not knowingly collect information from minors without parental or guardian consent.

8. Changes to This Privacy Statement

We may update this Privacy Statement periodically. The “Last Updated” date will reflect the most recent revision.

9. Contact Information

For questions, concerns, or privacy requests, contact:

Lashaun Barnes, Mend the Minds

713-569-8834